Privacy Policy

At Solace Meds, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website (solacemeds.com), use our mobile apps on iOS or Android, or engage with our services in-store.

1. Information We Collect

Whether through our website, app, or retail locations, we may collect the following information:

a. Personal Information:

Contact Info: Name, phone number, email address
Order Data: Products ordered, delivery preferences, purchase history
Account Details: Login credentials, saved preferences (if app account is created)
Age Verification Info: For compliance with age-restricted cannabis laws

b. Device & Technical Information:

Device ID & Type
IP address and geolocation (if enabled)
Browser or app version
Usage data such as pages or features visited, time spent in app/site

c. Location Data (optional):

If enabled, we may use precise location (via GPS or Wi-Fi) to:

Show nearby store locations
Personalize offers and promotions
Improve ordering accuracy

2. How We Use Your Information

We use your information to:

Fulfill orders made through the app or website
Provide support and manage your account
Send promotional texts, push notifications, or emails (only if you opt in)
Improve our services and app functionality
Comply with applicable laws and regulations

We do not sell your personal information.

3. How We Share Your Information

We may share limited data with:

Trusted vendors and service providers (e.g., delivery partners, app analytics tools, SMS/email platforms)
Platform providers like Google and Apple (as required by their app store policies)
Legal authorities, only if legally required

All third parties are required to keep your data confidential and secure.

4. Your Choices and Controls

You have control over your data:

Marketing Preferences: You can opt out of SMS, email, and push notifications at any time.
Location Services: You can disable location access through your device settings.
Account Deletion or Data Requests: Contact us to request data deletion or export.
App Permissions: You can manage camera, location, or notification access in your phone settings.

To make a privacy-related request, email privacy@solacemeds.com

5. Security

We use modern encryption and security practices to protect your data. However, no system is completely immune to breaches. We recommend securing your device with a passcode or biometric lock.